{"id":7836,"date":"2022-12-28T17:21:24","date_gmt":"2022-12-28T10:21:24","guid":{"rendered":"https:\/\/vietnam.atalink.com\/blog\/?p=7836"},"modified":"2023-04-19T11:10:19","modified_gmt":"2023-04-19T04:10:19","slug":"doi-net-ve-quan-ly-chat-luong-trong-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/vietnam.atalink.com\/blog\/doi-net-ve-quan-ly-chat-luong-trong-doanh-nghiep\/","title":{"rendered":"T\u1ed5ng quan v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Tri\u1ebft l\u00fd v\u1ec1 <strong>qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/strong> \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u t\u1ea1i M\u1ef9 v\u00e0o nh\u1eefng n\u0103m 50 c\u1ee7a th\u1ebf k\u1ef7 tr\u01b0\u1edbc v\u00e0 \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n, ph\u00e1t tri\u1ec3n s\u00e1ng t\u1ea1o v\u00e0 \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3, th\u00e0nh c\u00f4ng \u1edf Nh\u1eadt B\u1ea3n. Cho \u0111\u1ebfn nay qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u1eabn lu\u00f4n l\u00e0 ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p nh\u1eb1m \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y c\u00f9ng ATALINK t\u00ecm hi\u1ec3u v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ecbnh ngh\u0129a, vai tr\u00f2, c\u00e1c c\u00f4ng c\u1ee5 c\u0169ng nh\u01b0 c\u00e1ch th\u1ee9c tri\u1ec3n khai qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. \u0110\u00f4i n\u00e9t v\u1ec1 v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">1.1. \u0110\u1ecbnh ngh\u0129a v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o l\u0129nh v\u1ef1c ho\u1eb7c m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng. Ch\u1eb3ng h\u1ea1n:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Theo quan \u0111i\u1ec3m c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t:<\/b><span style=\"font-weight: 400;\"> Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 s\u1ef1 \u0111\u00e1p \u1ee9ng v\u00e0 ph\u00f9 h\u1ee3p c\u1ee7a s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 v\u1edbi m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ti\u00eau chu\u1ea9n, ch\u1ec9 ti\u00eau thi\u1ebft k\u1ebf, quy c\u00e1ch \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ch\u1ea5t l\u01b0\u1ee3ng xu\u1ea5t ph\u00e1t t\u1eeb s\u1ea3n ph\u1ea9m: <\/b><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh b\u1edfi c\u00e1c thu\u1ed9c t\u00ednh \u0111\u1eb7c tr\u01b0ng c\u1ee7a s\u1ea3n ph\u1ea9m, \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u ph\u00f9 h\u1ee3p v\u1edbi c\u00f4ng d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Theo ti\u00eau chu\u1ea9n ISO 9000:2015 <\/b><span style=\"font-weight: 400;\">\u2013 H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u2013 C\u01a1 s\u1edf v\u00e0 t\u1eeb v\u1ef1ng (\u0111i\u1ec1u kho\u1ea3n 3.6.2): Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ee9c \u0111\u1ed9 c\u1ee7a m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c \u0111\u1eb7c t\u00ednh v\u1ed1n c\u00f3 c\u1ee7a m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u.\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">1.2. \u0110\u1ecbnh ngh\u0129a v\u00e0 vai tr\u00f2 c\u1ee7a Quality Management<\/span><\/h3>\n<p><b>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (Quality Management) <\/b><span style=\"font-weight: 400;\">l\u00e0 s\u1ef1 ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng x\u00e1c \u0111\u1ecbnh ch\u1ec9 ti\u00eau, ho\u1ea1ch \u0111\u1ecbnh, ki\u1ec3m so\u00e1t, nh\u0103\u0300m \u0111a\u0309m ba\u0309o va\u0300 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong khuo\u0302n kh\u00f4\u0309 m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng xa\u0301c \u0111i\u0323nh v\u01a1\u0301i hi\u1eb9\u0302u qua\u0309 cao nh\u00e2\u0301t.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00f3ng vai tr\u00f2 h\u1ebft s\u1ee9c quan tr\u1ecdng kh\u00f4ng ch\u1ec9 trong s\u1ea3n xu\u1ea5t m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng trong m\u1ecdi l\u0129nh v\u1ef1c v\u00e0 m\u1ecdi quy m\u00f4 c\u1ee7a c\u00e1c lo\u1ea1i h\u00ecnh t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 vai tr\u00f2 c\u1ee7a Quality Management:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u1ea1t \u0111\u00fang ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 kh\u00f4ng ng\u1eebng \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn, \u0111\u1ed5i m\u1edbi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3m c\u00e1c chi ph\u00ed ph\u00e1t sinh do sai s\u00f3t, s\u1ea3n ph\u1ea9m l\u1ed7i<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ed1i \u01b0u c\u00e1c ngu\u1ed3n l\u1ef1c s\u1eb5n c\u00f3, ti\u1ebft ki\u1ec7m chi ph\u00ed s\u1ea3n xu\u1ea5t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u00e1p \u1ee9ng t\u1ed1t c\u00e1c nhu c\u1ea7u ng\u00e0y c\u00e0ng kh\u1eaft khe c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u0103ng \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, duy tr\u00ec \u0111\u01b0\u1ee3c ngu\u1ed3n kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00e2ng cao uy t\u00edn v\u00e0 n\u0103ng l\u1ef1c c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p tr\u00ean th\u1ecb tr\u01b0\u1eddng<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, th\u1ef1c hi\u1ec7n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn \u00fd th\u1ee9c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng. N\u00f3 c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n vi\u00ean t\u00edch c\u1ef1c ph\u1ed1i h\u1ee3p,th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau chung c\u1ee7a t\u1ed5 ch\u1ee9c\u00a0 l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.3. Chi ph\u00ed c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng (CoQ &#8211; Cost of Quality)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chi ph\u00ed c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng (<\/span><b>CoQ &#8211; Cos of Quality)<\/b><span style=\"font-weight: 400;\"> l\u00e0 t\u1ea5t c\u1ea3 c\u00e1c chi ph\u00ed m\u00e0 nh\u00e0 s\u1ea3n xu\u1ea5t ph\u1ea3i ch\u1ecbu \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ea3n xu\u1ea5t ra s\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u01b0\u1ee3c t\u00ednh theo c\u00f4ng th\u1ee9c sau:\u00a0<\/span><\/p>\n<p><b>CoQ = CoGQ + CoPQ<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Trong \u0111\u00f3:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CoGQ (Cost of Good Quality) l\u00e0 <\/b><span style=\"font-weight: 400;\">chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t. \u0110\u00e2y l\u00e0 kho\u1ea3n chi ph\u00ed m\u00e0 doanh nghi\u1ec7p d\u00f9ng \u0111\u1ec3 ng\u0103n ng\u1eeba ho\u1eb7c tr\u00e1nh c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">AC \u2013 Appraisal Cost: Chi ph\u00ed th\u1ea9m \u0111\u1ecbnh\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">PC \u2013 Prevention Cost: Chi ph\u00ed d\u1ef1 ph\u00f2ng<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CoPQ (Cost of Poor Quality) <\/b><span style=\"font-weight: 400;\">l\u00e0 chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng k\u00e9m. \u0110\u00e2y l\u00e0 chi ph\u00ed li\u00ean quan \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng t\u1edbi tay kh\u00e1ch h\u00e0ng:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">IFC \u2013 Internal Failure Costs: Chi ph\u00ed t\u1ed5n th\u1ea5t b\u00ean trong<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">EFC \u2013 External Failure Costs: Chi ph\u00ed t\u1ed5n th\u1ea5t b\u00ean ngo\u00e0i\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">1.4. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng (Quality management system &#8211; QMS) l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng bao g\u1ed3m c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c, th\u1ee7 t\u1ee5c, qu\u00e1 tr\u00ecnh v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.\u00a0<\/span><\/p>\n<figure id=\"attachment_7837\" aria-describedby=\"caption-attachment-7837\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7837 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/He-thong-quan-ly-chat-luong-quality-management-system.jpg\" alt=\"Quality Management\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/He-thong-quan-ly-chat-luong-quality-management-system.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/He-thong-quan-ly-chat-luong-quality-management-system-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/He-thong-quan-ly-chat-luong-quality-management-system-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/He-thong-quan-ly-chat-luong-quality-management-system-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7837\" class=\"wp-caption-text\">H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng &#8211; Quality Management System<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng gi\u00fap doanh nghi\u1ec7p \u0111i\u1ec1u ph\u1ed1i v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh, \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t ho\u1ea1t \u0111\u1ed9ng tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng li\u00ean t\u1ee5c.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Ch\u1ec9 s\u1ed1 trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u00a0Theo tri\u1ebft l\u00fd c\u1ee7a Peter Drucker &#8211; \u201ccha \u0111\u1ebb\u201d c\u1ee7a Qu\u1ea3n tr\u1ecb Kinh doanh Hi\u1ec7n \u0111\u1ea1i: <\/span><i><span style=\"font-weight: 400;\">\u201cC\u00e1i g\u00ec kh\u00f4ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u00ec kh\u00f4ng qu\u1ea3n tr\u1ecb \u0111\u01b0\u1ee3c. C\u00e1i g\u00ec kh\u00f4ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u00ec c\u0169ng kh\u00f4ng c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c\u201d<\/span><\/i><span style=\"font-weight: 400;\">. V\u00ec v\u1eady vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t b\u1ed9 ch\u1ec9 s\u1ed1 r\u00f5 r\u00e0ng v\u00e0 ho\u00e0n ch\u1ec9nh l\u00e0 ti\u1ec1n \u0111\u1ec1 cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng th\u1ec3 thi\u1ebfu trong c\u00f4ng t\u00e1c tri\u1ec3n khai qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng gi\u00fap nh\u1eadn \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 r\u00f5 r\u00e0ng v\u00e0 cung c\u1ea5p c\u00e1c b\u1eb1ng ch\u1ee9ng \u0111\u1ec3 l\u00e0m c\u01a1 s\u1edf th\u1ef1c hi\u1ec7n c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. T\u00f9y thu\u1ed9c v\u00e0o m\u00f4 h\u00ecnh s\u1ea3n xu\u1ea5t kinh doanh, m\u1ee5c ti\u00eau, c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng,&#8230; m\u00e0 m\u1ed7i doanh nghi\u1ec7p c\u00f3 m\u1ed9t b\u1ed9 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ch\u1ec9 s\u1ed1 c\u01a1 b\u1ea3n m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc:\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Li\u00ean quan \u0111\u1ebfn s\u1ef1 v\u1eadt<\/b><\/td>\n<td><b>Li\u00ean quan \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Nguy\u00ean v\u1eadt li\u1ec7u<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Th\u00e0nh ph\u1ea7n\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1eadp h\u1ee3p\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u1ea5u tr\u00fac ph\u1ee9c t\u1ea1p<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ch\u1ee9c n\u0103ng\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quy tr\u00ecnh<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Th\u1ee7 t\u1ee5c\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hi\u1ec7u su\u1ea5t<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span style=\"font-weight: 400;\">3. C\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">3.1. C\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h3>\n<p><b>7 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (hay c\u00f2n g\u1ecdi l\u00e0 7 QC Tools)<\/b><span style=\"font-weight: 400;\"> l\u00e0 b\u1ed9 c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng n\u1ed5i ti\u1ebfng c\u00f3 ngu\u1ed3n g\u1ed1c t\u1eeb Nh\u1eadt B\u1ea3n. V\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y, doanh nghi\u1ec7p s\u1ebd ch\u1ee7 \u0111\u1ed9ng h\u01a1n trong vi\u1ec7c nh\u1eadn di\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh, t\u00ecm ra ch\u00ednh x\u00e1c c\u00e1c nguy\u00ean nh\u00e2n, x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u1ee9 t\u1ef1 \u01b0u ti\u00ean c\u1ea7n gi\u1ea3i quy\u1ebft. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao trong vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 \u0111\u01b0a ra \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">7 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u01a1 \u0111\u1ed3 nh\u00e2n qu\u1ea3 (Bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1) &#8211; Cause and Effect Diagram<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phi\u1ebfu ki\u1ec3m tra &#8211; Checksheet<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t &#8211; Control Chart<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bi\u1ec3u \u0111\u1ed3 ph\u00e2n b\u1ed1 (\u0110\u1ed3 th\u1ecb ph\u00e2n t\u00e1n) &#8211; Histogram<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bi\u1ec3u \u0111\u1ed3 Pareto &#8211; Pareto Diagram<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00e1n &#8211; Scatter Diagram<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bi\u1ec3u \u0111\u1ed3 ph\u00e2n l\u1edbp &#8211; Stratification ho\u1eb7c L\u01b0u \u0111\u1ed3 &#8211; Flow Chart<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">3.2. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Chu tr\u00ecnh PDCA (Plan \u2013 Do \u2013 Check \u2013 Act)<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">L\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 g\u1ed3m 4 b\u01b0\u1edbc, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u.\u00a0<\/span><\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Plan<\/span><\/td>\n<td><span style=\"font-weight: 400;\">L\u1eadp k\u1ebf ho\u1ea1ch<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Do<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tri\u1ec3n khai<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Check<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ki\u1ec3m tra<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Act<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110i\u1ec1u ch\u1ec9nh, t\u1ed1i \u01b0u<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\"><b>6 sigma<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Six Sigma (6 Sigma hay 6\u03c3) l\u00e0 ph\u01b0\u01a1ng ph\u00e1p s\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea \u0111\u1ec3 ph\u00e2n t\u00edch nh\u1eb1m t\u00ecm ra l\u1ed7i, x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n v\u00e0 x\u1eed l\u00fd l\u1ed7i v\u1edbi m\u1ee5c ti\u00eau th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u00e0 kh\u00f4ng (hay g\u1ea7n nh\u01b0 kh\u00f4ng) c\u00f3 l\u1ed7i sai. M\u00f4 h\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng trong 6 Sigma \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc DMAIC:<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Define &#8211; X\u00e1c \u0111\u1ecbnh: <\/b><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 v\u00e0 m\u1ee5c ti\u00eau c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ngu\u1ed3n l\u1ef1c th\u1ef1c hi\u1ec7n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Measure &#8211; \u0110o l\u01b0\u1eddng:<\/b><span style=\"font-weight: 400;\"> \u0110\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c qu\u00e1 tr\u00ecnh \u0111ang ho\u1ea1t \u0111\u1ed9ng \u1edf m\u1ee9c m\u1ea5y sigma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Analyze &#8211; Ph\u00e2n t\u00edch: <\/b><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 c\u00e1c nguy\u00ean nh\u00e2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 t\u00ecm c\u00e1ch c\u1ea3i ti\u1ebfn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Improve &#8211; C\u1ea3i ti\u1ebfn:<\/b><span style=\"font-weight: 400;\"> Thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Control &#8211; Ki\u1ec3m so\u00e1t:<\/b><span style=\"font-weight: 400;\"> Duy tr\u00ec, chu\u1ea9n h\u00f3a v\u00e0o quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a doanh nghi\u1ec7p<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 <a href=\"https:\/\/vietnam.atalink.com\/blog\/tim-hieu-ve-phuong-phap-six-sigma-trong-quan-ly-chat-luong\/\">Ph\u01b0\u01a1ng ph\u00e1p 6 sigma<\/a> \u1edf b\u00e0i vi\u1ebft tr\u01b0\u1edbc c\u1ee7a Atalink.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Kaizen<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 tri\u1ebft l\u00fd \u201cc\u1ea3i ti\u1ebfn kh\u00f4ng ng\u1eebng\u201d n\u1ed5i ti\u1ebfng c\u1ee7a Nh\u1eadt B\u1ea3n, \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng cho nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi. 7 b\u01b0\u1edbc Kaizen \u0111\u1ec3 tri\u1ec3n khai cho qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng nh\u01b0 sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 1: \u0110\u00e1nh gi\u00e1 th\u1ef1c tr\u1ea1ng, x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 v\u00e0 x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n ch\u00ednh m\u00e0 v\u1ea5n \u0111\u1ec1 \u0111ang g\u1eb7p ph\u1ea3i<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 3: X\u00e1c \u0111\u1ecbnh gi\u1ea3i ph\u00e1p kh\u1ea3 thi nh\u1ea5t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 4: Tri\u1ec3n khai gi\u1ea3i ph\u00e1p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 5: Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 sau khi th\u1ef1c hi\u1ec7n gi\u1ea3i ph\u00e1p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 6: R\u00fat kinh nghi\u1ec7m, chu\u1ea9n h\u00f3a v\u00e0 t\u1ed1i \u01b0u gi\u1ea3i ph\u00e1p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 7: L\u1eb7p l\u1ea1i chu tr\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n h\u00f3a<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">3.3. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Hi\u1ec7n nay c\u00f3 r\u1ea5t nhi\u1ec1u h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng nh\u01b0:<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3.3.1. ISO 9001<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">ISO 9001 \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf quy \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u \u0111\u1ed1i v\u1edbi h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (QMS). C\u00e1c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng ti\u00eau chu\u1ea9n \u0111\u1ec3 ch\u1ee9ng minh kh\u1ea3 n\u0103ng cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 quy \u0111\u1ecbnh. \u0110\u00e2y l\u00e0 ti\u00eau chu\u1ea9n ph\u1ed5 bi\u1ebfn nh\u1ea5t trong b\u1ed9 ISO 9000 v\u00e0 l\u00e0 ti\u00eau chu\u1ea9n duy nh\u1ea5t trong b\u1ed9 m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ch\u1ee9ng nh\u1eadn.<\/span><\/p>\n<figure id=\"attachment_7841\" aria-describedby=\"caption-attachment-7841\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7841 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Tieu-chuan-danh-gia-chat-luong-iso-9001.jpg\" alt=\"Quality Management\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Tieu-chuan-danh-gia-chat-luong-iso-9001.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Tieu-chuan-danh-gia-chat-luong-iso-9001-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Tieu-chuan-danh-gia-chat-luong-iso-9001-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Tieu-chuan-danh-gia-chat-luong-iso-9001-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7841\" class=\"wp-caption-text\">Ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng ISO 9001<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">B\u1ed9 ti\u00eau chu\u1ea9n c\u1ee7a ISO 9001 bao g\u1ed3m c\u00e1c phi\u00ean b\u1ea3n sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ISO 9001:1987: <\/b><span style=\"font-weight: 400;\">\u00a0L\u00e0 phi<\/span><span style=\"font-weight: 400;\">\u00ean b\u1ea3n \u0111\u01b0\u1ee3c ban h\u00e0nh \u0111\u1ea7u ti\u00ean b\u1edfi ISO v\u1ec1 m\u00f4 h\u00ecnh \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng trong thi\u1ebft k\u1ebf, tri\u1ec3n khai, s\u1ea3n xu\u1ea5t, l\u1eafp \u0111\u1eb7t v\u00e0 d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ISO 9001:1994:<\/b><span style=\"font-weight: 400;\">\u00a0 Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng &#8211; M\u00f4 h\u00ecnh \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng trong thi\u1ebft k\u1ebf, tri\u1ec3n khai, s\u1ea3n xu\u1ea5t, l\u1eafp \u0111\u1eb7t v\u00e0 d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ISO 9001:2000<\/b><span style=\"font-weight: 400;\">: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng &#8211; C\u00e1c y\u00eau c\u1ea7u<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ISO 9001:2008<\/b><span style=\"font-weight: 400;\"> Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng &#8211; C\u00e1c y\u00eau c\u1ea7u<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ISO 9001:2015<\/b><span style=\"font-weight: 400;\">: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng &#8211; C\u00e1c y\u00eau c\u1ea7u.\u00a0 \u0110\u00e2y l\u00e0 phi\u00ean b\u1ea3n m\u1edbi nh\u1ea5t thay th\u1ebf cho phi\u00ean b\u1ea3n hi\u1ec7n h\u00e0nh ISO 9001:2008<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sau h\u01a1n m\u1ed9t n\u0103m t\u00edch c\u1ef1c x\u00e2y d\u1ef1ng, tri\u1ec3n khai v\u00e0 \u00e1p d\u1ee5ng, ng\u00e0y 11\/10\/2019 <\/span><a href=\"https:\/\/vietnam.atalink.com\/about\/ve-chung-toi\/he-thong-quan-ly-chat-luong-cua-atalink-chinh-thuc-dat-chuan-iso-90012015\/\"><span style=\"font-weight: 400;\">ATALINK ch\u00ednh th\u1ee9c nh\u1eadn Ch\u1ee9ng ch\u1ec9 ISO 9001:2015<\/span><\/a><span style=\"font-weight: 400;\"> cho H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (Quality management system \u2013 QMS) t\u1eeb TUV Rheinland Vi\u1ec7t Nam.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Th\u00f4ng qua ch\u1ee9ng nh\u1eadn n\u00e0y, c\u00f4ng ty ATALINK th\u1ec3 hi\u1ec7n cam k\u1ebft m\u1ea1nh m\u1ebd v\u1edbi \u0111\u1ed1i t\u00e1c kinh doanh v\u00e0 kh\u00e1ch h\u00e0ng r\u1eb1ng: ATALINK kh\u00f4ng ng\u1eebng c\u1ee7ng c\u1ed1 v\u00e0 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng t\u1ed5 ch\u1ee9c, chu\u1ea9n h\u00f3a qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5, b\u1ea3o \u0111\u1ea3m tu\u00e2n th\u1ee7 c\u00e1c chu\u1ea9n m\u1ef1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 h\u01a1n h\u1ebft l\u00e0 s\u1ef1 cam k\u1ebft v\u1ec1 ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 d\u00e0nh cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3.3.2. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM &#8211; Total Quality Management)<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM &#8211; Total Quality Management) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 t\u00ednh ch\u1ea5t \u0111\u1ed3ng b\u1ed9 v\u00e0 t\u00ednh h\u1ec7 th\u1ed1ng d\u00e0nh cho m\u1ed9t t\u1ed5 ch\u1ee9c s\u1ea3n xu\u1ea5t, kinh doanh tr\u00ean nh\u1eefng l\u0129nh v\u1ef1c kh\u00e1c nhau, tr\u01b0\u1edbc h\u1ebft l\u00e0 cho c\u00e1c doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t c\u00f4ng nghi\u1ec7p.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 s\u1ed1 1, lu\u00f4n \u0111\u1ea3m b\u1ea3o th\u1ecfa m\u00e3n y\u00eau c\u1ea7u c\u1ee7a m\u1ecdi kh\u00e1ch h\u00e0ng\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1ed7i nh\u00e2n s\u1ef1 trong doanh nghi\u1ec7p ph\u1ea3i th\u1ecfa m\u00e3n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn c\u00f4ng vi\u1ec7c b\u1eb1ng \u00e1p d\u1ee5ng quy tr\u00ecnh PDCA<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p ph\u00e2n t\u00edch th\u1ed1ng k\u00ea \u0111\u1ec3 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 x\u00e1c \u0111\u1ecbnh t\u1ed5n th\u1ea5t ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">TQM l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb nh\u1eb1m \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n m\u1ecdi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0 TQM gi\u00fap cho vi\u1ec7c qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3 h\u01a1n d\u1ef1a tr\u00ean ph\u01b0\u01a1ng ch\u00e2m h\u00e0nh \u0111\u1ed9ng nh\u01b0 sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u01afu ti\u00ean s\u1ed1 1 l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ti\u1ebfp \u0111\u1ebfn l\u00e0 kh\u00e1ch h\u00e0ng\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u00f4ng tin \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n c\u1ee5 th\u1ec3 b\u1eb1ng s\u1ef1 ki\u1ec7n, d\u1eef li\u1ec7u<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ng\u0103n ng\u1eeba sai s\u00f3t t\u00e1i di\u1ec5n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebd ngay t\u1eeb b\u01b0\u1edbc \u0111\u1ea7u<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00f4n tr\u1ecdng nh\u00e2n c\u00e1ch con ng\u01b0\u1eddi<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_7839\" aria-describedby=\"caption-attachment-7839\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7839 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Quan-ly-chat-luong-toan-dien.jpg\" alt=\"Quality Management\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Quan-ly-chat-luong-toan-dien.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Quan-ly-chat-luong-toan-dien-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Quan-ly-chat-luong-toan-dien-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Quan-ly-chat-luong-toan-dien-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7839\" class=\"wp-caption-text\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM)<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Nh\u1edd th\u1ef1c hi\u1ec7n nghi\u00eam t\u00fac ph\u01b0\u01a1ng ch\u00e2m tr\u00ean n\u00ean doanh nghi\u1ec7p thu \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ecfa m\u00e3n nhu c\u1ea7u kh\u00e1ch h\u00e0ng, n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u1eaft gi\u1ea3m gi\u1ea3m chi ph\u00ed, l\u00e3ng ph\u00ed trong s\u1ea3n xu\u1ea5t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110em l\u1ea1i h\u00ecnh \u1ea3nh doanh nghi\u1ec7p t\u1ed1t \u0111\u1eb9p h\u01a1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ecb ph\u1ea7n v\u00e0 l\u1ee3i nhu\u1eadn c\u1ee7a doanh nghi\u1ec7p gia t\u0103ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n nhi\u1ec1u h\u01a1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ed9i ng\u0169 lao \u0111\u1ed9ng cam k\u1ebft th\u1ef1c hi\u1ec7n \u0111\u00fang ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a doanh nghi\u1ec7p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1edf r\u1ed9ng c\u00e1c m\u1ed1i quan h\u1ec7 qu\u1ed1c t\u1ebf, li\u00ean doanh cho doanh nghi\u1ec7p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd thu\u1eadn l\u1ee3i h\u01a1n<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">4. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ea1i doanh nghi\u1ec7p<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">4.1. L\u1eadp k\u1ebf ho\u1ea1ch qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (QP &#8211; Quality Planning)<\/span><\/h3>\n<p><b>L\u1eadp k\u1ebf ho\u1ea1ch ch\u1ea5t l\u01b0\u1ee3ng (QP &#8211; Quality Planning)<\/b><span style=\"font-weight: 400;\"> l\u00e0 vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng, ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c hi\u1ec7n, ngu\u1ed3n l\u1ef1c, th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt v\u00e0 quy tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 thi\u1ebft l\u1eadp.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quality Planning c\u1ea7n x\u00e1c \u0111\u1ecbnh:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c m\u1ee5c ti\u00eau c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c (v\u00ed d\u1ee5: \u0111\u1eb7c \u0111i\u1ec3m ho\u1eb7c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt, t\u00ednh \u0111\u1ed3ng nh\u1ea5t, hi\u1ec7u qu\u1ea3, t\u00ednh th\u1ea9m m\u1ef9, th\u1eddi gian chu k\u1ef3, chi ph\u00ed, t\u00e0i nguy\u00ean thi\u00ean nhi\u00ean, s\u1eed d\u1ee5ng, n\u0103ng su\u1ea5t, \u0111\u1ed9 tin c\u1eady, &#8230;)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c b\u01b0\u1edbc trong c\u00e1c quy tr\u00ecnh c\u1ea5u th\u00e0nh quy tr\u00ecnh ho\u1eb7c th\u1ee7 t\u1ee5c \u0111i\u1ec1u h\u00e0nh c\u1ee7a t\u1ed5 ch\u1ee9c Ph\u00e2n b\u1ed5 tr\u00e1ch nhi\u1ec7m, quy\u1ec1n h\u1ea1n v\u00e0 ngu\u1ed3n l\u1ef1c trong c\u00e1c giai \u0111o\u1ea1n kh\u00e1c nhau c\u1ee7a quy tr\u00ecnh ho\u1eb7c d\u1ef1 \u00e1n\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c ti\u00eau chu\u1ea9n, th\u00f4ng l\u1ec7, th\u1ee7 t\u1ee5c v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u01b0\u1ee3c l\u1eadp th\u00e0nh v\u0103n b\u1ea3n c\u1ee5 th\u1ec3 s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ki\u1ec3m tra, thanh tra, ki\u1ec3m tra, \u0111\u00e1nh gi\u00e1 ph\u00f9 h\u1ee3p \u1edf c\u00e1c giai \u0111o\u1ea1n ph\u00f9 h\u1ee3p\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ee7 t\u1ee5c d\u1ea1ng v\u0103n b\u1ea3n \u0111\u1ed1i v\u1edbi c\u00e1c thay \u0111\u1ed5i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ed1i v\u1edbi k\u1ebf ho\u1ea1ch ch\u1ea5t l\u01b0\u1ee3ng khi qu\u00e1 tr\u00ecnh \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng c\u1ee7a vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u00e1c c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_7838\" aria-describedby=\"caption-attachment-7838\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7838 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Lap-ke-hoach-la-buoc-dau-tien-trong-quan-ly-chat-luong.jpg\" alt=\"Quality Management\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Lap-ke-hoach-la-buoc-dau-tien-trong-quan-ly-chat-luong.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Lap-ke-hoach-la-buoc-dau-tien-trong-quan-ly-chat-luong-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Lap-ke-hoach-la-buoc-dau-tien-trong-quan-ly-chat-luong-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Lap-ke-hoach-la-buoc-dau-tien-trong-quan-ly-chat-luong-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7838\" class=\"wp-caption-text\">L\u1eadp k\u1ebf ho\u1ea1ch l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/figcaption><\/figure>\n<h3><span style=\"font-weight: 400;\">4.2. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (QA &#8211; Quality Assurance)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (QA &#8211; Quality Assurance): <\/span><span style=\"font-weight: 400;\">Bao g\u1ed3m nh\u1eefng ho\u1ea1t \u0111\u1ed9ng nh\u1eb1m b\u1ea3o \u0111\u1ea3m cho doanh nghi\u1ec7p c\u00e1c y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 \u0111\u1ec1 ra s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng, \u0111\u1ed3ng th\u1eddi c\u00e1c nguy c\u01a1, r\u1ee7i ro v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ph\u00f2ng ng\u1eeba kh\u00f4ng x\u1ea3y ra.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QA c\u00f2n bao g\u1ed3m c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1ec1 x\u00e2y d\u1ef1ng ngu\u1ed3n l\u1ef1c (nh\u00e2n l\u1ef1c, tr\u00ed l\u1ef1c, t\u00e0i l\u1ef1c, v\u1eadt l\u1ef1c) cho ho\u1ea1t \u0111\u1ed9ng ch\u1ea5t l\u01b0\u1ee3ng, truy\u1ec1n th\u00f4ng ch\u1ea5t l\u01b0\u1ee3ng, gi\u1ea3i quy\u1ebft ki\u1ebfu n\u1ea1i,\u2026 \u0111\u1ec3 kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n y\u00ean t\u00e2m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng. C\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a QA bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng cho v\u1edbi t\u1eebng s\u1ea3n ph\u1ea9m, ng\u00e0nh ngh\u1ec1<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u00ean c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 tri\u1ec3n khai c\u00e1c ch\u00ednh s\u00e1ch \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ecbnh k\u1ef3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ed1i h\u1ee3p c\u00f9ng b\u1ed9 ph\u1eadn ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 \u0111\u00fang v\u1edbi ti\u00eau chu\u1ea9n \u0111\u01b0a ra hay kh\u00f4ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ea1o h\u1ed3 s\u01a1 ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 b\u00e1o c\u00e1o ki\u1ec3m to\u00e1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn v\u1eadn h\u00e0nh<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tham gia \u0111\u00e0o t\u1ea1o c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng cho c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00e1m s\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t th\u1ef1c t\u1ebf<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ea3o lu\u1eadn v\u00e0 \u0111\u01b0a ra \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n c\u1ea3i ti\u1ebfn ho\u1ea1t \u0111\u1ed9ng ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">4.3. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng (QC &#8211; Quality Control)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng (QC &#8211; Quality Control) l\u00e0 vi\u1ec7c ki\u1ec3m tra, ki\u1ec3m so\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 \u0111\u00e3 th\u1ef1c s\u1ef1 ho\u00e0n thi\u1ec7n hay ch\u01b0a tr\u01b0\u1edbc khi n\u00f3 \u0111\u01b0\u1ee3c \u0111\u01b0a ra th\u1ecb tr\u01b0\u1eddng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f4ng vi\u1ec7c n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh xen k\u1ebd c\u00f9ng v\u1edbi quy tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c chi ph\u00ed ph\u00e1t sinh.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 sau \u0111\u00e2y:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Con ng\u01b0\u1eddi<\/b><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 k\u1ef9 n\u0103ng th\u1ef1c hi\u1ec7n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 \u0111\u1ee7 th\u00f4ng tin v\u1ec1 nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 \u0111\u1ee7 t\u00e0i li\u1ec7u, h\u01b0\u1edbng d\u1eabn c\u1ea7n thi\u1ebft<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n, ph\u01b0\u01a1ng ti\u1ec7n l\u00e0m vi\u1ec7c<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Ph\u01b0\u01a1ng ph\u00e1p v\u00e0 quy tr\u00ecnh<\/b><\/td>\n<td><span style=\"font-weight: 400;\">L\u1eadp quy tr\u00ecnh s\u1ea3n xu\u1ea5t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u01b0\u1edbng d\u1eabn ph\u01b0\u01a1ng ph\u00e1p thao t\u00e1c, c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Theo d\u00f5i v\u00e0 ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>\u0110\u1ea7u v\u00e0o<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Ngu\u1ed3n cung c\u1ea5p ph\u1ea3i \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u1eef li\u1ec7u mua h\u00e0ng ph\u1ea3i \u0111\u1ea7y \u0111\u1ee7<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m nh\u1eadp v\u00e0o ph\u1ea3i \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Thi\u1ebft b\u1ecb<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u s\u1ea3n xu\u1ea5t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u01b0\u1ee3c ki\u1ec3m tra, b\u1ea3o d\u01b0\u1ee1ng<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>M\u00f4i tr\u01b0\u1eddng<\/b><\/td>\n<td><span style=\"font-weight: 400;\">M\u00f4i tr\u01b0\u1eddng s\u1ea3n xu\u1ea5t (\u00e1nh s\u00e1ng, nhi\u1ec7t \u0111\u1ed9)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e1p \u1ee9ng an to\u00e0n lao \u0111\u1ed9ng<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">4.4. C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (QI &#8211; Quality Improvement)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 nh\u1eefng c\u00e1c ho\u1ea1t \u0111\u1ed9ng, quy tr\u00ecnh \u0111\u01b0\u1ee3c tri\u1ec3n khai nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a s\u1ea3n xu\u1ea5t, kinh doanh, mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 2 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn l\u00e0 c\u1ea3i ti\u1ebfn t\u1eeb t\u1eeb v\u00e0 c\u1ea3i ti\u1ebfn nh\u1ea3y v\u1ecdt. M\u1ed9t s\u1ed1 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t c\u1ee7a 2 ph\u01b0\u01a1ng ph\u00e1p n\u00e0y nh\u01b0 sau:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Ti\u00eau ch\u00ed<\/b><\/td>\n<td><b>C\u1ea3i ti\u1ebfn t\u1eeb t\u1eeb<\/b><\/td>\n<td><b>C\u1ea3i ti\u1ebfn nh\u1ea3y v\u1ecdt<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\"> Hi\u1ec7u qu\u1ea3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3 t\u00ednh ch\u1ea5t d\u00e0i h\u1ea1n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ng\u1eafn h\u1ea1n, c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ed9t ng\u1ed9t<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">T\u1ed1c \u0111\u1ed9<\/span><\/td>\n<td><span style=\"font-weight: 400;\">B\u01b0\u1edbc \u0111i nh\u1ecf<\/span><\/td>\n<td><span style=\"font-weight: 400;\">B\u01b0\u1edbc \u0111i l\u1edbn<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ti\u1ebfn \u0111\u1ed9<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Li\u00ean t\u1ee5c v\u00e0 t\u0103ng d\u1ea7n\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Gi\u00e1n \u0111o\u1ea1n v\u00e0 kh\u00f4ng t\u0103ng d\u1ea7n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Thay \u0111\u1ed5i<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u1eeb t\u1eeb, li\u00ean t\u1ee5c<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u1ed9t ng\u1ed9t, hay thay \u0111\u1ed5i<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">C\u00e1ch ti\u1ebfn h\u00e0nh<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3 t\u00ednh h\u1ec7 th\u1ed1ng. C\u00f3 s\u1ef1 tham gia c\u1ee7a t\u1eadp th\u1ec3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u00dd ki\u1ebfn c\u1ee7a c\u00e1c nh\u00e2n s\u1ef1 xu\u1ea5t s\u1eafc\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">C\u00e1ch th\u1ee9c<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn d\u1ea7n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ph\u00e1 b\u1ecf v\u00e0 x\u00e2y d\u1ef1ng m\u1edbi<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Y\u00eau c\u1ea7u th\u1ef1c t\u1ebf<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 \u00edt v\u00e0 n\u1ed7 l\u1ef1c nhi\u1ec1u<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 nhi\u1ec1u v\u00e0 n\u1ed7 l\u1ef1c \u00edt h\u01a1n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">H\u01b0\u1edbng \u0111\u1ea7u t\u01b0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Con ng\u01b0\u1eddi<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Qu\u00e1 tr\u00ecnh<\/span><\/td>\n<td><span style=\"font-weight: 400;\">K\u1ebft qu\u1ea3<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ph\u00f9 h\u1ee3p<\/span><\/td>\n<td><span style=\"font-weight: 400;\">N\u1ec1n kinh t\u1ebf ph\u00e1t tri\u1ec3n ch\u1eadm<\/span><\/td>\n<td><span style=\"font-weight: 400;\">N\u1ec1n c\u00f4ng nghi\u1ec7p ph\u00e1t tri\u1ec3n nhanh<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">5. L\u01b0u \u00fd tri\u1ec3n khai qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3i \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p gi\u1eefa t\u1ea7m nh\u00ecn c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u1edbi s\u1ef1 \u0111\u1ed3ng thu\u1eadn tham gia c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean c\u00e1c c\u1ea5p. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 \u0111em \u0111\u1ebfn l\u1ee3i \u00edch cho n\u1ed9i b\u1ed9 doanh nghi\u1ec7p, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n m\u00e0 c\u00f2n gi\u00fap doanh nghi\u1ec7p duy tr\u00ec ch\u0103m s\u00f3c k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng t\u1ea1o ra s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng.<\/span><\/p>\n<p><b>Nguy\u00ean t\u1eafc 1: <\/b><b>T\u1eadp trung h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u1ea7n hi\u1ec3u c\u00e1c nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 s\u1ef1 mong \u0111\u1ee3i t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ec3 kh\u00f4ng nh\u1eefng \u0111\u00e1p \u1ee9ng m\u00e0 c\u00f2n ph\u1ea5n \u0111\u1ea5u v\u01b0\u1ee3t cao h\u01a1n s\u1ef1 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 c\u1ee7a m\u1ed9t doanh nghi\u1ec7p ph\u1ea3i \u0111\u01b0\u1ee3c xu\u1ea5t ph\u00e1t t\u1eeb \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p ph\u1ea3i s\u1ea3n xu\u1ea5t, mang \u0111\u1ebfn c\u00e1i m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1i m\u00e0 doanh nghi\u1ec7p c\u00f3.<\/span><\/p>\n<p><b>Nguy\u00ean t\u1eafc 2: Vai tr\u00f2 quan tr\u1ecdng c\u1ee7a l\u00e3nh \u0111\u1ea1o<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed9i ng\u0169 l\u00e3nh \u0111\u1ea1o c\u1ea7n t\u1ea1o ra \u0111\u01b0\u1ee3c s\u1ef1 th\u1ed1ng nh\u1ea5t gi\u1eefa m\u1ee5c \u0111\u00edch qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 m\u1ee5c ti\u00eau chung c\u1ee7a doanh nghi\u1ec7p. L\u00e3nh \u0111\u1ea1o \u0111\u1ea3m b\u1ea3o to\u00e0n b\u1ed9 con ng\u01b0\u1eddi trong n\u1ed9i b\u1ed9 trong doanh nghi\u1ec7p \u0111\u1ec1u cam k\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p><b>Nguy\u00ean t\u1eafc 3: S\u1ef1 th\u1ed1ng nh\u1ea5t tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n c\u00f3 s\u1ef1 tham gia \u0111\u1ed3ng l\u00f2ng c\u1ee7a t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean \u1edf m\u1ecdi c\u1ea5p b\u1eadc trong doanh nghi\u1ec7p. Nh\u00e2n s\u1ef1 c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 \u0111\u00fang v\u1ec1 n\u0103ng l\u1ef1c v\u00e0 trao quy\u1ec1n \u0111\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n.\u00a0<\/span><\/p>\n<figure id=\"attachment_7840\" aria-describedby=\"caption-attachment-7840\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7840 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Su-thong-nhat-tu-lanh-dao-den-doi-ngu-nhan-vien-quan-trong-trong-quan-ly-chat-luong.jpg\" alt=\"Quality Management\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Su-thong-nhat-tu-lanh-dao-den-doi-ngu-nhan-vien-quan-trong-trong-quan-ly-chat-luong.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Su-thong-nhat-tu-lanh-dao-den-doi-ngu-nhan-vien-quan-trong-trong-quan-ly-chat-luong-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Su-thong-nhat-tu-lanh-dao-den-doi-ngu-nhan-vien-quan-trong-trong-quan-ly-chat-luong-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2022\/12\/Su-thong-nhat-tu-lanh-dao-den-doi-ngu-nhan-vien-quan-trong-trong-quan-ly-chat-luong-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7840\" class=\"wp-caption-text\">S\u1ef1 th\u1ed1ng nh\u1ea5t t\u1eeb l\u00e3nh \u0111\u1ea1o \u0111\u1ebfn \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean r\u1ea5t quan tr\u1ecdng trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/figcaption><\/figure>\n<p><b>Nguy\u00ean t\u1eafc 4: X\u00e2y d\u1ef1ng quy tr\u00ecnh khoa h\u1ecdc<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t, qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n \u0111\u01b0\u1ee3c tri\u1ec3n khai v\u1edbi m\u1ed9t quy tr\u00ecnh khoa h\u1ecdc v\u00e0 r\u00f5 r\u00e0ng. T\u1ee9c l\u00e0 doanh nghi\u1ec7p c\u1ea7n qu\u1ea3n l\u00fd quy tr\u00ecnh m\u1ed9t c\u00e1c to\u00e0n di\u1ec7n t\u1eeb kh\u00e2u \u0111\u1ea7u v\u00e0o, c\u00e1c c\u00f4ng \u0111o\u1ea1n s\u1ea3n xu\u1ea5t \u0111\u1ebfn \u0111\u1ea7u ra c\u1ee7a m\u1ed9t s\u1ea3n ph\u1ea9m. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t qu\u00e1n trong t\u1eebng b\u01b0\u1edbc c\u1ee7a quy tr\u00ecnh, \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau nh\u01b0 d\u1ef1 ki\u1ebfn. \u0110i\u1ec1u n\u00e0y c\u0169ng gi\u00fap t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c, gi\u1ea3m s\u1ef1 l\u00e3ng ph\u00ed.<\/span><\/p>\n<p><b>Nguy\u00ean t\u1eafc 5: Kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi, c\u1ea3i ti\u1ebfn<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao v\u00e0 kh\u00f4ng ng\u1eebng thay \u0111\u1ed5i theo xu h\u01b0\u1edbng. Do v\u1eady, doanh nghi\u1ec7p c\u0169ng ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn \u0111\u1ec3 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi n\u00e2ng cao t\u1eebng ng\u00e0y.\u00a0<\/span><\/p>\n<p><b>Nguy\u00ean t\u1eafc 6: Quy\u1ebft \u0111\u1ecbnh \u0111\u01b0a ra d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/b><\/p>\n<p><span style=\"font-weight: 400;\">D\u1ef1a tr\u00ean vi\u1ec7c ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin c\u1ee7a c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i, c\u00e1c quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng kinh doanh ch\u00ednh x\u00e1c v\u00e0 th\u1ef1c t\u1ebf h\u01a1n<\/span><\/p>\n<p><b>Nguy\u00ean t\u1eafc 7: X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 Win &#8211; Win v\u1edbi nh\u00e0 cung \u1ee9ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c t\u1ea1o l\u1eadp v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 c\u00f9ng c\u00f3 l\u1ee3i gi\u1eefa doanh nghi\u1ec7p v\u00e0 nh\u00e0 cung c\u1ea5p gi\u00fap n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ee7a c\u1ea3 hai b\u00ean \u0111\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6. T\u1ed5ng k\u1ebft<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c1p d\u1ee5ng <strong>qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/strong> cho doanh nghi\u1ec7p l\u00e0 vi\u1ec7c l\u00e0m c\u1ea7n thi\u1ebft nh\u1eb1m h\u01b0\u1edbng \u0111\u1ebfn m\u1ed9t quy tr\u00ecnh v\u1eadn h\u00e0nh c\u00f3 h\u1ec7 th\u1ed1ng, ngu\u1ed3n l\u1ef1c \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t d\u1ec5 d\u00e0ng, ti\u1ebft ki\u1ec7m th\u1eddi gian, chi ph\u00ed. V\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p. \u0110\u1ed3ng th\u1eddi, d\u1ef1a v\u00e0o nh\u1eefng ch\u1ec9 s\u1ed1 c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi doanh nghi\u1ec7p kh\u1eafc ph\u1ee5c h\u1eadu qu\u1ea3 v\u00e0 \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng \u00e1n c\u1ea3i ti\u1ebfn \u0111\u1ec3 ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n h\u01a1n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hy v\u1ecdng r\u1eb1ng, cu\u1ed1n s\u00e1ch \u0111\u00e1p \u1ee9ng \u0111\u01a3\u1ee3c y\u00eau c\u1ea7u v\u1ec1 cung c\u1ea5p ki\u1ebfn th\u1ee9c, n\u1ed9i dung c\u01a1 b\u1ea3n v\u00e0 c\u00e1ch th\u1ee9c th\u1ee9c \u00e1p d\u1ee5ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng cho c\u00e1c doanh nghi\u1ec7p tham kh\u1ea3o.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3, ti\u1ebft ki\u1ec7m s\u1ee9c l\u1ef1c, th\u1eddi gian, doanh nghi\u1ec7p c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/vietnam.atalink.com\/\"><span style=\"font-weight: 400;\">ATALINK<\/span><\/a><span style=\"font-weight: 400;\"> l\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n tr\u1ecb chu\u1ed7i cung \u1ee9ng tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y. ATALINK gi\u00fap m\u1ed7i doanh nghi\u1ec7p c\u0169ng nh\u01b0 c\u00e1c ng\u00e0nh ngh\u1ec1 c\u1ee7a n\u1ec1n kinh t\u1ebf Vi\u1ec7t Nam c\u00f3 c\u01a1 h\u1ed9i truy c\u1eadp, th\u1ea5u hi\u1ec3u nhi\u1ec1u b\u1ee9c tranh \u0111a chi\u1ec1u kh\u00e1c nhau v\u1ec1 chu\u1ed7i cung \u1ee9ng, li\u00ean quan m\u1eadt thi\u1ebft \u0111\u1ebfn hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh c\u1ee7a m\u00ecnh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u1ea3i nghi\u1ec7m ngay c\u00e1c t\u00ednh n\u0103ng c\u1ee7a ATALINK t\u1ea1i \u0111\u00e2y: <\/span><a href=\"https:\/\/vietnam.atalink.com\/\"><span style=\"font-weight: 400;\">https:\/\/vietnam.atalink.com\/<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tri\u1ebft l\u00fd v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u t\u1ea1i M\u1ef9 v\u00e0o nh\u1eefng n\u0103m 50 c\u1ee7a th\u1ebf k\u1ef7 tr\u01b0\u1edbc v\u00e0 \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n, ph\u00e1t tri\u1ec3n s\u00e1ng t\u1ea1o v\u00e0 \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3, th\u00e0nh c\u00f4ng \u1edf Nh\u1eadt B\u1ea3n. Cho \u0111\u1ebfn nay qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u1eabn lu\u00f4n l\u00e0 ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8113,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[82],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v19.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u1ed5ng quan v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p<\/title>\n<meta name=\"description\" content=\"Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (Quality Management) l\u00e0 s\u1ef1 ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng x\u00e1c \u0111\u1ecbnh ch\u1ec9 ti\u00eau, ho\u1ea1ch \u0111\u1ecbnh, ki\u1ec3m so\u00e1t, nh\u0103\u0300m \u0111a\u0309m ba\u0309o va\u0300 ca\u0309i ti\u1ebfn\" \/>\n<meta name=\"robots\" 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