{"id":7955,"date":"2023-04-19T12:53:45","date_gmt":"2023-04-19T05:53:45","guid":{"rendered":"https:\/\/vietnam.atalink.com\/blog\/?p=7955"},"modified":"2024-10-15T15:56:43","modified_gmt":"2024-10-15T08:56:43","slug":"tam-quan-trong-cua-viec-cai-thien-chat-luong","status":"publish","type":"post","link":"https:\/\/vietnam.atalink.com\/blog\/tam-quan-trong-cua-viec-cai-thien-chat-luong\/","title":{"rendered":"C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement) v\u00e0 nh\u1eefng \u0111i\u1ec1u b\u1ea1n c\u1ea7n bi\u1ebft"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement) l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c hi\u1ec7n nay gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n t\u1eebng kh\u00eda c\u1ea1nh c\u00f2n h\u1ea1n ch\u1ebf. V\u1eady c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec v\u00e0 c\u1ea7n l\u01b0u \u00fd nh\u1eefng g\u00ec khi c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng? H\u00e3y c\u00f9ng ATALINK t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft n\u00e0y nh\u00e9!<\/span><\/p>\n<h2><b>1. \u0110\u00f4i n\u00e9t v\u1ec1 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement)<\/b><\/h2>\n<h3><b>1.1. \u0110\u1ecbnh ngh\u0129a<\/b><\/h3>\n<p><b>C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement) <\/b><span style=\"font-weight: 400;\">hay c\u00f2n g\u1ecdi l\u00e0 QI<\/span> <span style=\"font-weight: 400;\">l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c h\u00e0nh \u0111\u1ed9ng li\u00ean t\u1ee5c cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. Thu\u1eadt ng\u1eef n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong ng\u00e0nh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ec3 m\u00f4 t\u1ea3 h\u1ec7 th\u1ed1ng h\u00e0nh \u0111\u1ed9ng m\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 ki\u1ec3m tra s\u1ee9c kh\u1ecfe t\u1ed5ng th\u1ec3 c\u1ee7a c\u00e1c nh\u00f3m b\u1ec7nh nh\u00e2n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t khu\u00f4n kh\u1ed5 m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh nh\u1eb1m n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u00f4ng qua c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a v\u00e0 qu\u1ea3n l\u00fd c\u00e1c quy tr\u00ecnh, c\u1ea5u tr\u00fac \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc t\u00edch c\u1ef1c nh\u1eb1m c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c b\u1ec7nh nh\u00e2n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u1ea5u tr\u00fac c\u1ee7a c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng th\u1ee9 c\u1ee5 th\u1ec3 v\u00e0 tr\u1eebu t\u01b0\u1ee3ng. V\u00ed d\u1ee5: c\u1ea5u tr\u00fac c\u00f3 th\u1ec3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00f4ng ngh\u1ec7, c\u00f4ng c\u1ee5 v\u00e0 m\u00e1y m\u00f3c m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng nh\u01b0ng c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn v\u0103n h\u00f3a v\u00e0 t\u01b0 duy c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<h3><b>1.2. Vai tr\u00f2 c\u1ee7a c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement)<\/b><\/h3>\n<h4><b>1.2.1. L\u1ee3i \u00edch c\u1ee7a QI\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c l\u00e0 r\u1ea5t c\u00f3 gi\u00e1 tr\u1ecb. M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch ch\u00ednh c\u1ee7a c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng, d\u00f9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong ng\u00e0nh y t\u1ebf, s\u1ea3n xu\u1ea5t hay b\u1ea5t k\u1ef3 ng\u00e0nh n\u00e0o kh\u00e1c, l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng. N\u00f3 cho th\u1ea5y r\u1eb1ng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c hi\u1ec7n \u0111\u1ea1i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 \u0111\u00e3 n\u00f3i, l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf \u0111\u00f3. C\u00e1c l\u1ee3i \u00edch kh\u00e1c m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3m chi ph\u00ed v\u00e0 ch\u1ea5t th\u1ea3i<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u1ec5 d\u00e0ng x\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi ho\u1eb7c nh\u1eefng ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Con \u0111\u01b0\u1eddng h\u1ee3p l\u00fd h\u00f3a \u0111\u1ec3 t\u00ecm c\u00e1c l\u0129nh v\u1ef1c c\u1ea3i ti\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bxung quanh ch\u00fang<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng cao h\u01a1n do s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao h\u01a1n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">C\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bc\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 v\u00f4 gi\u00e1 trong c\u00e1c t\u1ed5 ch\u1ee9c hi\u1ec7n \u0111\u1ea1i. Ch\u00fang mang l\u1ea1i r\u1ea5t nhi\u1ec1u l\u1ee3i \u00edch, \u0111\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p v\u00e0 c\u00f4ng ty kh\u00e1c nhau \u0111ang s\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ri\u00eang h\u1ecd.<\/span><\/p>\n<h4><b>1.2.2. L\u0129nh v\u1ef1c \u1ee9ng d\u1ee5ng<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong ng\u00e0nh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. Tuy nhi\u00ean, kh\u00e1i ni\u1ec7m n\u00e0y \u00e1p d\u1ee5ng cho nhi\u1ec1u ng\u00e0nh v\u00e0 t\u1ed5 ch\u1ee9c kh\u00e1c nhau. M\u1ed9t s\u1ed1 ng\u00e0nh s\u1eed d\u1ee5ng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng nhi\u1ec1u nh\u1ea5t bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp tr\u01b0\u1edbc \u0111\u00f3, c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng r\u1ea5t ph\u1ed5 bi\u1ebfn trong ng\u00e0nh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. Trong ng\u00e0nh, c\u00e1c t\u1ed5 ch\u1ee9c lu\u00f4n c\u1ed1 g\u1eafng c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 cung c\u1ea5p cho m\u1ecdi ng\u01b0\u1eddi c\u00e1c d\u1ecbch v\u1ee5 y t\u1ebf m\u00e0 h\u1ecd c\u1ea7n.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Gi\u00e1o d\u1ee5c<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Gi\u00e1o d\u1ee5c l\u00e0 x\u01b0\u01a1ng s\u1ed1ng c\u1ee7a x\u00e3 h\u1ed9i. \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao c\u00e1c t\u1ed5 ch\u1ee9c gi\u00e1o d\u1ee5c hi\u1ec7n \u0111ang s\u1eed d\u1ee5ng c\u00e1c m\u00f4 h\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng nh\u01b0 Six Sigma \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd d\u1ea1y h\u1ecdc sinh \u0111\u00fang c\u00e1ch v\u00e0 c\u00f3 c\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ee7a c\u1ea3 c\u00e1c c\u01a1 s\u1edf gi\u00e1o d\u1ee5c \u0111\u1ea1i h\u1ecdc \u0111\u1ec1u c\u1ed1 g\u1eafng c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao th\u1eadt d\u1ec5 d\u00e0ng t\u00ecm th\u1ea5y c\u00e1c c\u01a1 s\u1edf s\u1eed d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ri\u00eang h\u1ecd.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Ch\u1ebf t\u1ea1o<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c thi\u1ebfu c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 g\u00e2y ra th\u1ea3m h\u1ecda cho c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t. L\u1ed7i s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c tr\u1ea3 l\u1ea1i v\u00e0 thu h\u1ed3i v\u00e0 g\u00e2y ra s\u1ef1 ch\u1eadm tr\u1ec5 trong v\u1eadn chuy\u1ec3n. Nh\u1eefng \u0111i\u1ec1u n\u00e0y l\u00e0m gi\u1ea3m tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng tr\u00e1nh xa m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u n\u00e0o \u0111\u00f3. V\u00ec v\u1eady, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd lu\u00f4n v\u01b0\u1ee3t qua c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng, c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t s\u1eed d\u1ee5ng nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1c nhau \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ed1t l\u00f5i c\u1ee7a h\u1ecd.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea5t c\u1ee9 khi n\u00e0o c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t c\u1ea3i thi\u1ec7n quy tr\u00ecnh v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd, h\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch tr\u1ef1c ti\u1ebfp. V\u00ed d\u1ee5: h\u1ecd c\u00f3 th\u1ec3 b\u00e1n v\u00e0 giao nhi\u1ec1u s\u1ea3n ph\u1ea9m h\u01a1n b\u1eb1ng c\u00e1ch lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed v\u00e0 gi\u1ea3m th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ed9t quy tr\u00ecnh. V\u00e0 b\u1eb1ng c\u00e1ch \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u1ee9 \u0111\u1ec1u c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng cao, h\u1ecd gi\u1ea3m t\u1ef7 l\u1ec7 tr\u1ea3 l\u1ea1i h\u00e0ng v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h2><b>2. Quy tr\u00ecnh tri\u1ec3n khai c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Chu tr\u00ecnh PDCA l\u00e0 m\u1ed9t chu tr\u00ecnh c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u1ef1a tr\u00ean \u0111\u1ec1 xu\u1ea5t c\u00e1c thay \u0111\u1ed5i, th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i, \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 v\u00e0 t\u00edch h\u1ee3p thay c\u00e1c \u0111\u1ed5i tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng. \u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 thi\u1ebft y\u1ebfu c\u1ee7a tri\u1ebft l\u00fd s\u1ea3n xu\u1ea5t tinh g\u1ecdn v\u00e0 ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i \u1ee9ng d\u1ee5ng nh\u1eb1m qu\u1ea3n l\u00fd v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng ch\u1ea5t l\u01b0\u1ee3ng. T\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<figure id=\"attachment_7956\" aria-describedby=\"caption-attachment-7956\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7956 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Chu-trinh-PDCA.jpg\" alt=\"Quality Improvement\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Chu-trinh-PDCA.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Chu-trinh-PDCA-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Chu-trinh-PDCA-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Chu-trinh-PDCA-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7956\" class=\"wp-caption-text\">Chu tr\u00ecnh PDCA<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Quy tr\u00ecnh tri\u1ec3n khai c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua 4 b\u01b0\u1edbc sau \u0111\u00e2y:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u1eadp k\u1ebf ho\u1ea1ch:<\/b><span style=\"font-weight: 400;\"> Giai \u0111o\u1ea1n l\u1eadp k\u1ebf ho\u1ea1ch \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 ho\u1eb7c m\u1ed9t quy tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tri\u1ec3n khai k\u1ebf ho\u1ea1ch:<\/b><span style=\"font-weight: 400;\"> Trong giai \u0111o\u1ea1n n\u00e0y, c\u00e1 nh\u00e2n s\u1ebd s\u1eed d\u1ee5ng m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 \u0111i \u0111\u1ebfn m\u1ed9t gi\u1ea3i ph\u00e1p ti\u1ec1m n\u0103ng ho\u1eb7c c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ki\u1ec3m tra: <\/b><span style=\"font-weight: 400;\">Giai \u0111o\u1ea1n ki\u1ec3m tra \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ki\u1ec3m tra \u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n v\u00e0 xem li\u1ec7u n\u00f3 c\u00f3 th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 hay kh\u00f4ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u00e0nh \u0111\u1ed9ng:<\/b><span style=\"font-weight: 400;\"> Giai \u0111o\u1ea1n n\u00e0y cho ph\u00e9p c\u00e1 nh\u00e2n th\u1ef1c hi\u1ec7n gi\u1ea3i ph\u00e1p (mi\u1ec5n l\u00e0 n\u00f3 hi\u1ec7u qu\u1ea3), \u0111\u1ec3 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng ti\u00eau chu\u1ea9n m\u1edbi v\u00e0 t\u00ecm ki\u1ebfm nh\u1eefng c\u00e1ch m\u1edbi \u0111\u1ec3 c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<\/ul>\n<h2><b>3. M\u00f4 h\u00ecnh v\u00e0 c\u00f4ng c\u1ee5 s\u1eed d\u1ee5ng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">C\u00e1c m\u00f4 h\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng tr\u00ecnh b\u00e0y m\u1ed9t khu\u00f4n kh\u1ed5 ch\u00ednh th\u1ee9c, c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 thi\u1ebft l\u1eadp c\u00e1c quy tr\u00ecnh QI trong th\u1ef1c ti\u1ec5n c\u1ee7a b\u1ea1n. V\u00ed d\u1ee5 v\u1ec1 c\u00e1c m\u00f4 h\u00ecnh QI ph\u1ed5 bi\u1ebfn bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Kaizen<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Kaizen g\u1ed3m c\u00f3 r\u1ea5t nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh, c\u00f4ng c\u1ee5 kh\u00e1c nhau \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, gi\u1ea3m l\u00e3ng ph\u00ed trong s\u1ea3n xu\u1ea5t th\u00f4ng qua nh\u1eefng c\u1ea3i ti\u1ebfn nh\u1ecf nh\u1eb7t nh\u01b0ng mang t\u00ednh th\u01b0\u1eddng xuy\u00ean v\u00e0 li\u00ean t\u1ee5c. Trong \u0111\u00f3, m\u1ecdi doanh nghi\u1ec7p s\u1ebd coi ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 s\u1ed1 m\u1ed9t, ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3i h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng, th\u1ecfa m\u00e3n m\u1ecdi mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn, ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t trong nh\u1eefng ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n.<\/span><\/p>\n<figure id=\"attachment_7957\" aria-describedby=\"caption-attachment-7957\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7957 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-cai-tien-kaizen.jpg\" alt=\"Quality Improvement\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-cai-tien-kaizen.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-cai-tien-kaizen-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-cai-tien-kaizen-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-cai-tien-kaizen-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7957\" class=\"wp-caption-text\">C\u00f4ng c\u1ee5 c\u1ea3i ti\u1ebfn Kaizen<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>PDSA<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">PDSA l\u00e0 c\u1ee5m t\u1eeb vi\u1ebft t\u1eaft c\u1ee7a 4 c\u00f4ng vi\u1ec7c c\u1ea7n th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch tu\u1ea7n t\u1ef1 nh\u1eb1m \u0111\u1ea3m b\u1ea3o vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u. Ch\u00fang bao g\u1ed3m c\u00e1c vi\u1ec7c: <\/span><b>Plan &#8211; Do &#8211; Study &#8211; Act<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 m\u00f4 h\u00ecnh C\u1ea3i thi\u1ec7n c\u1ee7a Vi\u1ec7n C\u1ea3i ti\u1ebfn Y t\u1ebf k\u1ebft h\u1ee3p hai m\u00f4 h\u00ecnh QI ph\u1ed5 bi\u1ebfn: Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng To\u00e0n di\u1ec7n (TQM) v\u00e0 C\u1ea3i thi\u1ec7n Chu k\u1ef3 Nhanh (RCI). K\u1ebft qu\u1ea3 l\u00e0 m\u1ed9t khu\u00f4n kh\u1ed5 s\u1eed d\u1ee5ng c\u00e1c chu tr\u00ecnh PDSA \u0111\u1ec3 ki\u1ec3m tra c\u00e1c bi\u1ec7n ph\u00e1p can thi\u1ec7p \u1edf quy m\u00f4 nh\u1ecf.<\/span><\/p>\n<figure id=\"attachment_7958\" aria-describedby=\"caption-attachment-7958\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7958 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-PDSA.jpg\" alt=\"Quality Improvement\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-PDSA.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-PDSA-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-PDSA-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Cong-cu-PDSA-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7958\" class=\"wp-caption-text\">C\u00f4ng c\u1ee5 PDSA<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Six Sigma<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/vietnam.atalink.com\/blog\/tim-hieu-ve-phuong-phap-six-sigma-trong-quan-ly-chat-luong\/\">Six Sigma<\/a> l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn kh\u00e1c t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1ea3m l\u00e3ng ph\u00ed. N\u00f3 t\u01b0\u01a1ng t\u1ef1 nh\u01b0 s\u1ea3n xu\u1ea5t tinh g\u1ecdn, nh\u01b0ng hai kh\u00e1i ni\u1ec7m n\u00e0y c\u00f3 kh\u00e1 nhi\u1ec1u \u0111i\u1ec3m kh\u00e1c bi\u1ec7t. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn d\u1ef1a tr\u00ean d\u1eef li\u1ec7u v\u00e0 s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec7t v\u1eddi trong vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u c\u1ee5 th\u1ec3 l\u00e0m c\u01a1 s\u1edf cho vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\n<figure id=\"attachment_7960\" aria-describedby=\"caption-attachment-7960\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-7960 size-full\" src=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Six-sigma-thu-nhap-du-lieu-cu-the-lam-co-so-cho-viec-cai-thien-chat-luong.jpg\" alt=\"Quality Improvement\" width=\"800\" height=\"450\" srcset=\"https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Six-sigma-thu-nhap-du-lieu-cu-the-lam-co-so-cho-viec-cai-thien-chat-luong.jpg 800w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Six-sigma-thu-nhap-du-lieu-cu-the-lam-co-so-cho-viec-cai-thien-chat-luong-300x169.jpg 300w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Six-sigma-thu-nhap-du-lieu-cu-the-lam-co-so-cho-viec-cai-thien-chat-luong-768x432.jpg 768w, https:\/\/vietnam.atalink.com\/blog\/wp-content\/uploads\/2023\/01\/Six-sigma-thu-nhap-du-lieu-cu-the-lam-co-so-cho-viec-cai-thien-chat-luong-696x392.jpg 696w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-7960\" class=\"wp-caption-text\">Six Sigma thu th\u1eadp d\u1eef li\u1ec7u c\u1ee5 th\u1ec3 l\u00e0m c\u01a1 s\u1edf cho vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lean<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn nh\u1eb1m lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 t\u1ea5t c\u1ea3 c\u00f4ng vi\u1ec7c \u0111\u1ec1u gia t\u0103ng gi\u00e1 tr\u1ecb. M\u00f4 h\u00ecnh n\u00e0y b\u1eaft ngu\u1ed3n t\u1eeb Toyota v\u00e0o nh\u1eefng n\u0103m 1960 khi c\u00f4ng ty c\u1ed1 g\u1eafng t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t.<\/span><\/p>\n<h2><b>4. Nh\u1eefng l\u01b0u \u00fd v\u1ec1 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 quy tr\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u v\u00e0 th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3, doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 nh\u01b0 sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ef1 cam k\u1ebft cao \u0111\u1ed9, kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ee7a l\u00e3nh \u0111\u1ea1o c\u1ea5p cao<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u01b0a ra cam k\u1ebft nh\u1ea5t qu\u00e1n v\u00e0 li\u00ean t\u1ee5c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o qu\u1ef9 v\u00e0 c\u00e1c ngu\u1ed3n l\u1ef1c kh\u00e1c \u0111\u1ec3 h\u1ed7 tr\u1ee3 k\u1ebf ho\u1ea1ch<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ea1o t\u1ea7m nh\u00ecn v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c chia s\u1ebb trong v\u00e0 gi\u1eefa c\u00e1c nh\u00f3m. Thu h\u00fat t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c \u01b0u ti\u00ean v\u1ec1 an to\u00e0n ho\u1eb7c ti\u1ebft ki\u1ec7m chi ph\u00ed. Th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn \u0111a ng\u00e0nh bao g\u1ed3m c\u00e1c \u0111\u1ed3ng nghi\u1ec7p t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c nh\u00f3m, c\u0169ng nh\u01b0 nh\u1eefng nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u th\u1ef1c hi\u1ec7n v\u00e0 \u1ee7ng h\u1ed9 c\u00e1c thay \u0111\u1ed5i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng v\u00e0 th\u1ed1ng nh\u1ea5t m\u1ed9t k\u1ebf ho\u1ea1ch v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn, ai s\u1ebd l\u00e3nh \u0111\u1ea1o ch\u00fang v\u00e0 ch\u00fang s\u1ebd b\u1eaft \u0111\u1ea7u nh\u01b0 th\u1ebf n\u00e0o<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng nh\u00f3m c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng. L\u00e0m vi\u1ec7c v\u1edbi nh\u00f3m \u0111\u00f3 \u0111\u1ec3 \u01b0u ti\u00ean v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Truy\u1ec1n b\u00e1 v\u1ec1 c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200b\u200b\u200bv\u00e0 th\u00e0nh c\u00f4ng. S\u1eed d\u1ee5ng c\u00e1c c\u01a1 h\u1ed9i tr\u1ef1c ti\u1ebfp, b\u1ea3n tin v\u00e0 c\u00e1c k\u00eanh kh\u00e1c \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 chi\u1ebfn th\u1eafng. Th\u1ea3o lu\u1eadn c\u1edfi m\u1edf v\u1ec1 nh\u1eefng th\u00e0nh c\u00f4ng v\u00e0 th\u1ea5t b\u1ea1i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e2u chuy\u1ec7n v\u1ec1 th\u00e0nh c\u00f4ng x\u00e2y d\u1ef1ng \u0111\u1ed9ng l\u1ef1c. Khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi n\u00f3i chuy\u1ec7n th\u01b0\u1eddng xuy\u00ean v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u01b0\u1edbng d\u1eabn c\u00e1c b\u00ean li\u00ean quan chu\u1ea9n b\u1ecb cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bb\u1eb1ng c\u00e1ch l\u00ean l\u1ecbch \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c v\u00e0 c\u00e1c cu\u1ed9c h\u1ecdp h\u00e0ng tu\u1ea7n, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1edbi c\u00e1c nh\u00f3m ch\u01b0a t\u1eebng c\u00f3 kinh nghi\u1ec7m v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh QI. Cung c\u1ea5p cho nh\u00e2n vi\u00ean ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 h\u1ecd c\u1ea7n \u0111\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c n\u1ed7 l\u1ef1c. T\u00ecm ki\u1ebfm s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb b\u00ean ngo\u00e0i n\u1ebfu c\u1ea7n thi\u1ebft.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00e1o d\u1ee5c c\u00e1c b\u00ean li\u00ean quan v\u1ec1 l\u0129nh v\u1ef1c ch\u1ee7 \u0111\u1ec1 c\u1ee7a s\u00e1ng ki\u1ebfn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thu th\u1eadp d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p (d\u00f9 kh\u00f3) v\u00e0 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00f3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110o l\u01b0\u1eddng ti\u1ebfn \u0111\u1ed9 th\u01b0\u1eddng xuy\u00ean<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n l\u1ef1c hi\u1ec7n t\u1ea1i c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh c\u00e1c bi\u1ec7n ph\u00e1p khuy\u1ebfn kh\u00edch gi\u00fap c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u00e1nh gi\u00e1 cao v\u00e0 nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 thay \u0111\u1ed5i. \u01afu \u0111\u00e3i c\u00f3 th\u1ec3 l\u00e0 t\u00e0i ch\u00ednh ho\u1eb7c phi t\u00e0i ch\u00ednh. H\u00e3y suy ngh\u0129 v\u1ec1 vi\u1ec7c gi\u1ea3m l\u1ed7i, c\u1ea3i thi\u1ec7n giao ti\u1ebfp v\u00e0 gi\u1ea3m c\u0103ng th\u1eb3ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00ecm nh\u1eefng ng\u01b0\u1eddi c\u00f3 \u1ea3nh h\u01b0\u1edfng (ngh\u0129a l\u00e0 nh\u1eefng ng\u01b0\u1eddi m\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong t\u1ed5 ch\u1ee9c t\u00f4n tr\u1ecdng) v\u00e0 t\u1eadn d\u1ee5ng \u1ea3nh h\u01b0\u1edfng \u0111\u00f3 \u0111\u1ec3 truy\u1ec1n b\u00e1 \u00fd t\u01b0\u1edfng v\u1ec1 s\u1ef1 thay \u0111\u1ed5i. H\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi kh\u00f4ng ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u; h\u1ecd ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 l\u1eafng nghe \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau th\u1ef1c t\u1ebf. \u0110\u1eebng nh\u1eafm \u0111\u1ebfn th\u00e0nh c\u00f4ng 100%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00ecm c\u00e1ch ti\u1ebfp c\u1eadn s\u1ed1 li\u1ec7u v\u00e0 t\u00e0i li\u1ec7u ph\u00f9 h\u1ee3p v\u1edbi t\u1ed5 ch\u1ee9c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tri\u1ec3n khai c\u00f4ng ngh\u1ec7 th\u00f4ng tin m\u1ea1nh m\u1ebd \u0111\u1ec3 ghi l\u1ea1i d\u1eef li\u1ec7u, thay \u0111\u1ed5i v\u00e0 k\u1ebf ho\u1ea1ch<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thu h\u00fat s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n v\u00e0 h\u1ed9p th\u01b0 g\u00f3p \u00fd<\/span><\/li>\n<\/ul>\n<h2><b>5. T\u1ed5ng k\u1ebft<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 th\u1ea5y, <strong>c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement)<\/strong> \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng trong doanh nghi\u1ec7p. M\u1ed7i m\u1ed9t s\u1ef1 thay \u0111\u1ed5i ph\u00f9 h\u1ee3p s\u1ebd mang l\u1ea1i s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cung c\u1ea5p cho kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 tin c\u1eady v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c h\u01a1n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t ph\u01b0\u01a1ng ph\u00e1p h\u1eefu hi\u1ec7u \u0111\u1ec3 tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao v\u00e0 nhanh ch\u00f3ng \u0111\u00f3 l\u00e0 t\u1eadn d\u1ee5ng \u01b0u th\u1ebf c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin. C\u00e1c \u1ee9ng d\u1ee5ng khoa h\u1ecdc c\u00f4ng ngh\u1ec7 gi\u00fap doanh nghi\u1ec7p b\u1eaft k\u1ecbp xu h\u01b0\u1edbng kinh doanh m\u1edbi, ho\u00e0n thi\u1ec7n m\u00f4 h\u00ecnh v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1ch th\u1ee9c b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3. C\u00f3 th\u1ec3 n\u00f3i, trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 4.0 ti\u1ebfn t\u1edbi 5.0 hi\u1ec7n nay, s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 trong ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh v\u00e0 c\u1ea3i thi\u1ec7n v\u1ecb th\u1ebf tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n<p><a href=\"https:\/\/vietnam.atalink.com\/\"><span style=\"font-weight: 400;\">ATALINK<\/span><\/a><span style=\"font-weight: 400;\"> l\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n tr\u1ecb chu\u1ed7i cung \u1ee9ng tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y. Ch\u00fang t\u00f4i t\u1ef1 tin s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n v\u00e0 gia t\u0103ng c\u00e1c gi\u00e1 tr\u1ecb c\u00f4ng vi\u1ec7c, lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh qu\u1ea3n l\u00fd mua h\u00e0ng &#8211; qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng l\u1ee3i \u00edch m\u00e0 ATALINK \u0111em l\u1ea1i cho ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u1ed5 ch\u1ee9c:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n c\u00e1c nghi\u1ec7p v\u1ee5 mua h\u00e0ng &#8211; b\u00e1n h\u00e0ng nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u0103ng c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi Nh\u00e0 cung c\u1ea5p, Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng tr\u00ean h\u1ec7 th\u1ed1ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00e2ng cao hi\u1ec7u qu\u1ea3 giao ti\u1ebfp gi\u1eefa Doanh nghi\u1ec7p v\u1edbi Nh\u00e0 cung c\u1ea5p, v\u1edbi Kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00fap Doanh nghi\u1ec7p qu\u1ea3n l\u00fd v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi \u0111\u1ed9i ng\u0169 mua h\u00e0ng, b\u00e1n h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u0103ng t\u00ednh x\u00e1c th\u1ef1c v\u00e0 minh b\u1ea1ch trong c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb chu\u1ed7i cung \u1ee9ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00fap gi\u1ea3m \u0111\u00e1ng k\u1ec3 chi ph\u00ed nh\u00e2n s\u1ef1 v\u00e0 chi ph\u00ed mua h\u00e0ng b\u1eb1ng c\u00e1c quy tr\u00ecnh hi\u1ec7n \u0111\u1ea1i<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ebft n\u1ed1i m\u1ea1nh m\u1ebd, nhanh ch\u00f3ng v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n. T\u1eeb \u0111\u00f3, m\u1edf r\u1ed9ng c\u01a1 h\u1ed9i h\u1ee3p t\u00e1c giao th\u01b0\u01a1ng v\u00e0 t\u0103ng gi\u00e1 tr\u1ecb cho Doanh nghi\u1ec7p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3ng b\u00e1 ho\u1ea1t \u0111\u1ed9ng, tin t\u1ee9c, h\u00ecnh \u1ea3nh c\u1ee7a Doanh nghi\u1ec7p \u0111\u1ebfn \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin chi ti\u1ebft doanh nghi\u1ec7p c\u00f3 th\u1ec3 truy c\u1eadp v\u00e0o website:<\/span><a href=\"https:\/\/vietnam.atalink.com\/\"><span style=\"font-weight: 400;\"> https:\/\/vietnam.atalink.com\/<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 ho\u1eb7c li\u00ean h\u1ec7 <\/span><b>Hotline: 1800 555 540<\/b><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (Quality Improvement) l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c hi\u1ec7n nay gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n t\u1eebng kh\u00eda c\u1ea1nh c\u00f2n h\u1ea1n ch\u1ebf. V\u1eady c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec v\u00e0 c\u1ea7n l\u01b0u \u00fd nh\u1eefng g\u00ec khi c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng? 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